77abc radio Privacy Policy
Your personal information is a trust held with us. This policy explains how 77abc radio collects, uses, and protects your information.
Introduction and Scope
77abc radio fully respects the privacy of its website users. This Privacy Policy ("Policy") describes what personal information is collected from you while using the 77abc radio platform, how that information is processed, and what rights you have.
By using any 77abc radio service — including account registration, betting or gaming activity, payment processing, and customer support — you are considered to have accepted the terms of this Policy. This Policy must be read as an integral part of our Terms and Conditions.
This Policy applies to all services provided through the 77abc radio website, mobile application, and other digital channels. We operate in compliance with applicable data protection regulations in Bangladesh.
Data Collection
We collect your information in two main ways — when you provide it directly, and when it is collected automatically while you use the platform.
2.1 Information You Provide Directly
The information you provide when opening an account and at various stages of using our services includes:
- Full name, date of birth, and national identity details (for age verification and identity confirmation)
- Mobile number and email address (for communication and OTP verification)
- Payment information — account details required for bKash, Nagad, Rocket, Upay, and bank transfers
- Password and security question answers (stored in encrypted form)
- Information and messages provided when contacting customer support
2.2 Automatically Collected Information
The following information is automatically recorded while you use the platform:
- IP address, browser type and version, operating system
- Pages visited, session duration, and navigation patterns
- Device identifiers and network type
- Transaction history — deposits, withdrawals, and gaming activity
- Information collected from cookies and similar tracking technologies (see Section 5)
Purpose of Data Use
77abc radio uses collected information only for legitimate and transparent purposes. The main purposes of data use are detailed below:
- Account Management: To handle registration, login verification, password recovery, and account security.
- Identity and Age Verification: To confirm the minimum age of 21 for participation on the platform and to prevent identity fraud.
- Payment Processing: To complete deposits and withdrawals smoothly and to maintain records of financial transactions.
- Customer Support: To provide assistance via live chat, email, and other channels, and to resolve complaints.
- Fraud and Abuse Prevention: To detect unusual transactions, prevent multiple accounts, and maintain platform security.
- Responsible Gaming: To monitor gaming behaviour and take precautionary steps when needed. To learn more, read our Responsible Gaming guidelines.
- Service Improvement: To analyse usage patterns, improve the experience, and add new features.
- Communication: To send important notices, security alerts, and account-related updates.
Sharing Data with Third Parties
77abc radio never sells your personal information or transfers it to third parties for advertising purposes. However, limited information may be shared with the following parties where strictly necessary to operate the service:
4.1 Payment Service Providers
Financial information necessary to process transactions is shared with payment gateways such as bKash, Nagad, Rocket, Upay, and banks. This information is used solely to verify and complete transactions.
4.2 Technology and Service Partners
Only the minimum information required for service delivery may be shared with gaming software providers, cybersecurity firms, and cloud service providers. These partners operate under confidentiality agreements.
4.3 Legal Obligations
If 77abc radio is required to disclose information to comply with applicable laws in Bangladesh, court orders, or lawful directions from government authorities, it will do so. In such cases, only the minimum necessary information is provided.
4.4 Business Changes
In the event of a transfer of business ownership or a merger, user information may be transferred to the new authority. Users will be notified in advance in such situations, and the terms of this Policy will continue to apply.
Your information, your rights. 77abc radio believes transparency is the foundation of trust. If you have any questions or concerns about how your information is used, you can contact our 24/7 customer support in Bengali.
Cookies and Tracking Technology
77abc radio uses cookies and related technologies to keep the website running properly and to improve the user experience.
5.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions, perform security checks, and handle form-related functions. Without these, the platform cannot work correctly.
- Functional Cookies: Store your language preference, display settings, and other personalisation choices.
- Analytics Cookies: Used to understand which parts of the site are used most and to improve the service.
5.2 Cookie Controls
You can disable non-essential cookies from your browser settings. However, turning off essential cookies may cause some platform functions to stop working correctly. In most modern browsers, cookies can be managed under "Settings → Privacy" or "Preferences → Privacy".
Data Protection and Security
77abc radio follows industry-standard technical and administrative measures to keep your information secure.
- SSL Encryption: All information transmitted through the website and app is encrypted using SSL technology.
- Password Protection: Your password is never stored in plain text — it is always secured using a strong hashing method.
- Access Controls: Your personal information can only be viewed by authorised staff, and a log of every access is maintained.
- Regular Security Reviews: Regular security tests are conducted to identify system vulnerabilities.
- Data Segregation: Different categories of information are stored on separate secured servers.
However, no technology can guarantee complete security. So keep your password private, avoid logging in on other people's devices, and notify us immediately if you notice any suspicious activity.
Data Retention Period
How long your information is retained depends on the type of information and the purpose for which it is used.
- Account Information: Retained for the duration the account is active and, after closure, for the period required by applicable law.
- Financial Transaction Records: Payment and transaction information is retained for an extended period in accordance with financial regulations.
- Communication Records: Records of customer support chats and email exchanges are kept for a limited period for quality control and dispute resolution.
- Technical Logs: Server logs and access records are deleted after a set period as required for security purposes.
Once the retention period ends, information is securely deleted or modified so that you can no longer be identified from it.
User Rights
Every member registered on the 77abc radio platform has the following rights regarding their personal information:
8.1 Right to Access Information
You may ask what information 77abc radio holds about you and what purpose it is being used for. This request can be made through customer support.
8.2 Right to Correct Information
If your account contains any incorrect or outdated information, you may request a correction. Changes to identity-related information may require an additional verification process.
8.3 Right to Close Your Account
You may request to close your account at any time. After closure, some information will be retained for a set period due to financial and legal obligations.
8.4 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional messages, you can contact customer support at any time to stop them. However, essential account-related notices cannot be turned off.
To exercise these rights or for any questions, contact us in Bengali via our 24/7 live chat or email. To learn more about us, read our About Us page.
Protection of Minors
77abc radio clearly states that this platform is for persons aged 21 and above only. Registration or use of the platform by minors is strictly prohibited.
Age verification is mandatory at registration, and additional identity checks are carried out in cases of doubt. If a minor's account is found, it will be closed immediately and the related information will be deleted.
If a parent or guardian suspects that their child is using this platform, please notify our customer support immediately. We will take prompt action.
Policy Changes
77abc radio reserves the right to update this Privacy Policy from time to time. Amendments may be made due to service improvements, the addition of new technology, or changes in the law.
If significant changes are made, registered users will be notified in advance by email or through a platform notice. The date on which the amendment takes effect will be clearly stated at the top of the page.
Continuing to use the platform after any changes means you have accepted the updated Policy. We recommend revisiting this page from time to time to stay familiar with all our rules. For further questions, see our FAQ section.
Contact
If you have any questions, concerns, or requests regarding this Privacy Policy, contact the 77abc radio customer support team directly. Our support team is available in both Bengali and English, 24 hours a day, 7 days a week.
Live Chat: Connect directly from the chat window on the website or app — for the fastest support.
Email: [email protected]
Support Hours: 24/7 — any day, any time.
We generally try to respond as quickly as possible. For written requests related to data protection, additional information may be requested to verify your identity.